Privacy Policy

Last updated: May 2026

New England Timber Frames ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website newenglandtimberframes.com (the "Site") or contact us about our timber frame products and services.

Information We Collect

Information You Provide to Us

We collect information you voluntarily provide when you:

  • Fill out our contact/inquiry form (name, email address, phone number, project details)
  • Send us an email or call us directly
  • Request a quote or estimate for a timber frame kit
  • Subscribe to our newsletter (email address and marketing consent)

If you subscribe, we may store which frame kit pages you viewed on our site (in your browser before signup) to personalize a welcome email. We do not sell that information.

Information Automatically Collected

When you visit our Site, we may automatically collect certain information including your IP address, browser type and version, pages visited and time spent on pages, referring website or search term, and device type. This information is collected through standard web analytics tools and helps us understand how visitors use our site.

How We Use Your Information

We use the information we collect to respond to your inquiries and provide quotes for timber frame kits, communicate with you about your project and our products, improve our website and user experience, understand how potential customers find and use our site, and comply with legal obligations.

Cookies and Tracking

Our Site uses essential cookies and standard analytics cookies. These help us understand site traffic and improve your experience. You can disable cookies in your browser settings. We do not currently use advertising or retargeting cookies.

Third-Party Services

We may use Google Analytics for understanding website traffic, Resend for sending newsletter and transactional email, and Vercel for website hosting and serverless functions. These services have their own privacy policies. We do not sell, trade, or rent your personal information to third parties.

Data Security

We implement appropriate technical and organizational measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure.

Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, or as required by law.

Your Rights

Depending on your location, you may have the right to access, correct, delete, or restrict processing of your personal data. To exercise these rights, contact us using the information below.

Contact Us

If you have questions about this Privacy Policy:

Or visit our Contact page to send us a message directly.